A 60-year-old woman from Leonberg, who studied business administration, tells the citizens' office about her application odyssey in the city of Leonberg.

A woman applied for an advertised position at the Leonberg Citizen's Office and saw it as an opportunity to make another career change. However, the biggest disappointment was not the rejection she ultimately received, but the lack of communication and “the unprofessional application process by the city administration,” as she puts it.

He would like to remain anonymous, but would still like to share his experiences, which were anything but grateful. From his point of view, the city has done little for his image.

The applicant is waiting for a response.

The Leonberger woman submitted her application through the city's online portal in August of last year. She received no reaction or any tentative message. Starting in the second half of September, she tried to contact someone by phone, first at the citizenship office and then at the city hall's human resources department.

It turned out to be a laborious process. Because he always referred to employees who “were either not at work, sick, or on vacation.”

“No one felt responsible.” They then promised him that they would call him back. Instead, he received a rejection email in October.

The applicant didn't want to be satisfied with that, so she called the city again a week later and was told they had applicants who had achieved a higher ranking on the point system they were using.

“Of course, I cannot verify this statement, but the job offer was online at least until the end of January and the citizens' office continued to function only on a limited basis,” says the disappointed candidate.

He recently asked again whether it would make sense to submit the application documents again. But this time they very kindly explained to him that the citizens' office and the local administrations already had all of his staff.

Much experience in the commercial area.

This 60-year-old woman, who has been working in the nursing sector for nine years, could well have imagined herself working in an office of the Citizen's Office. The business economist was previously a sales representative for textile machines and, after her death, she took over the business from her father-in-law.

As a single mother of two children, this job as a lone fighter ended up being too much for her. She went to nursing.

“Although I don't have experience in public service, I do have experience in the business sector and I'm good with people. Everything else in administration can be learned.”

By Nathalie Mainka