Webhelp is the fourth company that employs the most in the Braga region, where it has two offices. In the North of Portugal, the French multinational had more than a thousand workers at the end of 2022, among the more than 2,600 across the country, according to the statement released by Webhelp itself, which cites data from InvestBraga, the agency for the economic dynamization of Braga.

Webhelp, a firm specialized in Customer Experience (CX) and business solutions (BPO), arrived in Braga in 2018 and has employees aged between 18 and 68, from more than 28 countries. Projects are involved for companies from different sectors, with emphasis on retail, which represents 40% of the total.

The CEO of Webhelp Portugal refers, in statements cited in the same document, that the company guarantees “an increasingly personalized and higher quality service” to its customers and partners.

“We believe that the northern region has the ideal conditions for the implementation of multilingual contact centers and our business plan for 2023 reflects this”, underlines Carlos Moreira.

In total, Webhelp has five offices in Portugal. In addition to the two located in Braga, there is one more in Lisbon, another in Oeiras and one in Aveiro, after having invested around 15 million euros in Portugal since 2015. For 2023, the company plans to reach three thousand workers.


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